At Iron Buddy, we take pride in delivering high-quality laundry, dry cleaning, and ironing services. Customer satisfaction is important to us. Please read our Refund & Return Policy below:
1. Service-Based Nature
Our services are non-tangible and personalized (laundry, dry cleaning, ironing, etc.), so returns do not apply like with physical products. However, we do allow refund or re-service under valid circumstances.
2. Refund Eligibility
You may be eligible for a refund or re-cleaning if:
- Your garment is returned damaged due to our fault.
- The cleaning service was not delivered as promised.
- You were charged incorrectly or billed for services not availed.
- We failed to pick up or deliver after multiple attempts.
3. Conditions for Refund
To request a refund, please:
- Report the issue within 24 hours of delivery.
- Share clear pictures and details of the issue.
- Provide the original order receipt and payment confirmation.
Once verified, we will issue a full or partial refund, or offer free re-service for the same item.
4. Non-Refundable Cases
Refunds will not be applicable in the following cases:
- Damage due to pre-existing fabric issues or color fading.
- Wrong washing labels or special handling not informed by the customer.
- Claims made after 24 hours of service delivery.
- Customer is not available at the time of pickup or delivery.
5. Refund Process
Refunds (if approved) will be processed to your original payment method within 7 working days.
For any refund or return queries, contact:
📧 info@ironbuddy.com
📞 +91-8143147343